Sales & Technical Enquiries: 01209 202947
Customer Services: 01209 202949
The Millers Oils Shop is owned and run by Opie Oils Limited.
We understand the importance of Personal Data and have the protection & respect of your data at our core.
This Fair Processing Notice explains how we will use your personal data when you use the Millers Oils Shop web site.
Our address is The Fuel Depot, Cardrew Industrial Estate, Cardrew Way, Redruth, Cornwall, TR15 1SS
Phone: +44 (0) 1209 215 164
When you use our website, we will collect the following personal data about you:
We need your name and contact details in order to answer your enquiry and we process this data with your consent. We will hold your personal data that we collected to answer your enquiry for six weeks after answering you in case you have additional queries.
We need your IP address and MAC address for security reasons. This is a legitimate activity for a business. We hold this data for 120 days.
We will use your name, email address and home address to send you products when you make a purchase through the website in order to perform the contract that is created between us when your make a purchase.
We can still send you marketing communications if you make a purchase through our legitimate business interests, provided these communications only relate to our own similar products and services; this is call a ‘soft opt-in’. You have the right to unsubscribe from these communications at any time. If you do choose to unsubscribe, we will keep your name and email address on a suppression list so that we don’t email you again by accident. We will hold this data for five years. Keeping a suppression list is a legitimate activity for a business.
We share your personal data with trusted third-party partners:
In all cases, the data shared is only that needed to provide that service and as specified in our contract with them.
We may use one of a number of different couriers depending on the weight, destination and service of an order. Currently this may be any of: FedEx, Royal Mail, UK Mail, UPS and DPD.
We authorise card payments using SagePay and PayPal.
If you email us, your email will be held on a secure email server hosted by 123-Reg Limited and maintained by Millers Oils Limited.
We do not usually organise deliveries directly from Millers Oils Limited to customers. However, in some instances where you order a large quantity or require goods on a certain date, we may arrange a direct shipment from Millers Oils Limited to you. In this case, we will pass on your order and delivery details for this purpose.
We do not use any automated decision making.
We do not transfer your personal data outside of the EU or EEA.
You have rights in respect of our processing of your personal data which are:
If you want to exercise any of these rights, please contact us.
If you have any questions or concerns, please contact us as most matters can be resolved informally in the first instance. You also have the right to lodge a complaint about our processing the UK's Information Commissioner's Office.